Privacy Policy

Who we are

Billrova is a billing service company. We provide remote medical billing and insurance claim recovery for small US clinics and private practices. You can reach us at [email protected].

This policy covers this website and the enquiries people send us through it. It does not cover patient information we handle for a client practice. That work is governed by a signed Business Associate Agreement with the practice.

What we collect

• Details you send us. When you use the form or email us, we receive what you provide: your name, practice name, role, email address, phone number if you give one, number of providers, specialty and your message.
• Basic technical data. Our hosting provider, Cloudflare, processes technical data such as your IP address when it delivers the site and protects it from abuse.

This website does not use cookies, advertising trackers or analytics that follow you across sites.

Please do not send patient information

Do not send patient names, records or any other protected health information through this website or by ordinary email. We only handle patient information after a Business Associate Agreement is signed, and then only through the systems agreed with the practice.

How we use your details

• To reply to your enquiry.
• To discuss and, if you choose, set up our services for your practice.
• To keep ordinary business records.

We do not sell your details. We do not add you to a marketing list unless you ask us to.

Who helps us process them

• Web3Forms delivers form submissions to our mailbox.
• Zoho Mail hosts our email.
• Cloudflare hosts this website.

These providers process the data only to deliver their service to us.

How long we keep them

We keep enquiries for as long as we need them to reply and to maintain business records. Ask us to delete your details and we will, unless we are required to keep them.

Your choices

You can ask to see, correct or delete the details we hold about you. Write to [email protected] and we will reply within 24 hours on business days.

Changes to this policy

If we change this policy, we will post the new version on this page and update the date at the top.